Worldwide Free Shipping（Orders over $200 USD）:
We are pleased to offer free tracked shipping on all orders to the worldwide. All parcels are dispatched via 17track and include full tracking information.
Please note that we are not responsible for any unanticipated delays due to Customs or any delays in receiving your package due to the selected couriers. Once the order has been shipped, it is no longer within our control.
Worldwide Shipping（Orders less than $200 USD）
Even though we would have liked to have offered everyone free shipping; some of you just live too far! Orders will have a fee of $99.99 USD for shipping with Orders less than $200 USD (costs may vary based on location). All worldwide shipments are sent by DHL Express as a tracked parcel.
Please note that we are not responsible for any unanticipated delays due to International Customs or any delays in receiving your package due to the selected couriers. Once the order has been shipped, it is no longer within our control.
DISCLAIMER for International Orders
Duties and Taxes: Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. Additionally, you may review additional information for shipments shipping to Canada which can imply to other countries as well.
Exchanges and Returns:
To safeguard your pet's health and prevent cross-contamination, returns or exchanges will not be accepted for non-quality-related issues. We appreciate your understanding.
All our products are meticulously handcrafted by skilled artisans. Due to the nature of handcrafting, minor imperfections such as faint glue residues, loose thread ends, and subtle variations in prints, embroidery, or gemstone patterns are inevitable. It is normal for individual items to differ slightly from the displayed images, and such discrepancies will not be deemed valid grounds for return. Please proceed with caution if this is a concern for you.
Every product is handcrafted by artisans upon order placement. The shipping timeframe is 15-20 days, subject to the volume of pending orders. We thank you for your patience and understanding.
If you have any questions or concerns regarding our shipping or exchange & return policies, feel free to
contact us. Our customer support team is available to assist you by call between Monday to Friday, from 10:00 am to 6:00 pm EST.
